Bookstore FAQ

Table of Contents
Bookstore Location Bookstore Hours General Information Bookstore Payment Options Textbook Return Policy Textbook Buybacks No Textbooks for Your Class Textbook Reservations Guidelines for Outreach Students Internet (NT) Courses

Bookstore Location
The Bookstore is located next to the pendulum on the main floor of the Rock Springs Campus.
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Bookstore Hours

Day	Monday	Tuesday	Wednesday	Thursday	Friday	Sat/Sun
Open	7:50 a.m.	7:50 a.m.	7:50 a.m.	7:50 a.m.	7:50 a.m.	Closed
Close	7:30 p.m.	5:00 p.m.	5:00 p.m.	5:00 p.m.	5:00 p.m.	Closed

Extended hours during rush will be posted.
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General Information
Textbooks are shelved by department, course number and section number.  Course numbers on shelf tags match course numbers in the schedule of classes. Used books are stocked, when available, at 75% of the new book price.
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Bookstore Payment Option
The WWCC Bookstore accepts personal checks with a picture I.D., MasterCard and Visa.  When using a credit card, it should be in the name of the person using the card. If not, a telephone call to verify the cardholder will need to be made.
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Textbook Return Policy
Save your cash register receipts. Refunds will not be approved without them. Receipts are attached to a copy of the "Refund Policy". Please read it carefully.

Fall/Spring--Textbooks may be returned if the following conditions are met:

• New books are in mint condition
• WWCC Bookstore price stickers must be on the book
• Shrink-wrapped packages or books must be unopened
• Software included with a book must be unopened
• Books purchased for block courses must be returned before classes begin

Summer--Check with the Bookstore

YOU MUST HAVE A RECEIPT AND ID TO GET A REFUND.
Arrangements may be considered by the Bookstore Manager for refunds on withdrawal from classes for emergency reasons after the posted return date.
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Textbook Buybacks
Textbook buyback provides students a way to return unwanted textbooks for cash, which helps both students and the Bookstore! Students benefit by having access to a larger stock of used textbooks while the Bookstore benefits by not having to purchase new textbooks from the publisher. Be sure to keep your textbooks in the best condition possible, as it is the main factor in getting a good buyback price. Textbook buybacks occur in December and May during finals.
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No Textbooks for Your Class
There are several possible reasons why a book may not be available for the first day of class:

A new class or section has been added because of student demand
Enrollment is greater than the department anticipated
Instructor error, oversight and/or late requests
Publisher mistakes
The publisher is unable to supply the books
Bookstore error or oversight
Books are lost or delayed in transit
Other students have purchased the books in error

If we don't have a required or optional textbook that you need, please place a special order at the checkout counter immediately. Textbooks are not automatically reordered if we sell out.  If you place a special order, we will reserve the next available copy and/or we will initiate an order from the publisher. There are no extra charges for special orders, but you must pay for the book at the time of order. Even when your instructor says that he/she has reordered, it is a good idea to have your name placed on the special order list. Special orders will be held for 48 hours after notification.

Please remember to buy your books early. The Bookstore will start to return the books to suppliers right after the drop/add period.
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Textbook Reservations
The WWCC Bookstore invites you to participate in our textbook reservation program. Textbook reservations can be placed in July for Fall classes and December for spring classes on the Bookstores Website. This program allows students to obtain their books without the hassle of back to school rush. When students arrive on campus, they will be able to go to the Bookstore where their books will be pre-packed. Books must be picked up by the second day of classes or as soon as financial aid is available.
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Guidelines for Outreach Students
Books for on-site, compressed video (CV), or videotaped (TV) courses are available at your local Outreach Office. Please contact your specific site to purchase the textbooks after you have registered for your classes.
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Internet (NT) Courses
If you are taking an Internet (NT) class, you will need to order on the Bookstores Website to have your books sent directly to you. The WWCC Bookstore accepts both Visa and MasterCard. If you prefer to send a personal check, books will be sent after we receive the check.
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