Student Support Information
Frequently
Asked Questions (FAQ’s)
Help
Desk Information – If you have any technical problems with your class
or you need your password reset, call the helpdesk!
Email: helpdesk@wwcc.wy.edu
Phone: 307-382-1676 or 800-220-1480
Location:
Office Hours: Monday-Friday
Student Resources
Information
Mustang Cruiser/E-mail Information
Blackboard Tutorial Course –
Below are directions for how to log into the
1.
Print these instructions.
2.
Go to the Blackboard site
3.
Log in as: Username
demo
Password demo.
4.
Click on the Intro to
Under the assignments button in the demo class there are 3 modules that will help you succeed in your online classes.
Module
1: Technology Support
Module 2: How, Why and When
Module 3: READI assessment – This
assessment will check your typing speed, reading comprehension, technical
skills, and learning styles and show you how to improve these areas.
FAQ’s – Frequently Asked Questions - Below are links to FAQ’s you might have.
Who do I contact
if I have technical difficulties?
Do I need to
have an email address?
How do I get
into my class?
How can I
change my password?
How do I
contact my instructor?
How do I access
my assignments?
How do I
submit assignments?
How do I use
the Drop Box?
How do I
attach files to send to my instructor?
How does the
Discussion Board work?
How does the
Virtual Classroom work?
Smarthinking - Smarthinking provides live online tutoring. You can submit a paper to the writing lab or submit a question that will be answered via email 24 hours a day. You can also chat with a live tutor during the below hours.
Spring Break:
closes on 4/15 at
Below please find the live tutoring schedule for all topics along with a description of the topics covered.
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Tutoring
Hours: |
Live tutoring: 24 hours a day 7 days a week |
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Tutoring
Topics Covered: |
SMARTHINKING supports: Basic Math Skills, Algebra,
Geometry, Trigonometry, Calculus I & II or Single Variable Calculus.
SMARTHINKING tutorial support aligns with the APTM Calculus
courses (AB & BC)*. |
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Basic
Math Skills: Operations on Whole
Numbers. Addition and Subtraction Using Fractional Notation, Addition and
Subtraction Using Decimal Notation, Multiplication and Division Using
Fractional Notation, Multiplication and Division Using Decimal Notation,
Ratio and Proportion, Percent Notation, The Real Number System, Dimensional
analysis, Number systems other than base 10, Order of Operations, Exponents,
Set Operations, Venn diagrams, Logic; Truth tables, Conditionals and
Bi-conditionals. |
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Algebra: Linear equations; Applications, Absolute value -
Inequalities; Linear, Absolute value, Non linear - Functions / Graphs; Function
notation, Linear, Polynomials, Translations / Shifting / reflecting graphs,
Composition, Inverse functions - Roots of polynomials; Quadratic, Factoring,
Complete square, Quadratic formula, Complex Numbers, Higher Degree, Factoring
special cases, Synthetic division - Exponentials and Logs; Graphs,
Properties, Solving equations - Systems of linear equations; 2 equations 2
unknowns, Matrix algebra, Gaussian elimination, Inverses, Determinates -
Conics - Mathematics of finance; Simple/compound interest, Annuities,
Amortization - Linear programming; Geometric approach, simplex method.
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Geometry: Basic Definitions; Points, Lines, Rays, Angles, Triangles
- Angles, Types, Measurements - Congruent Triangles - Planes and Parallel
Lines - Circles, Polygons, Quadrilaterals - Coordinate Geometry, Midpoint,
Slope, Distance Formula - Theorems, Postulates, and Proofs / Trigonometry:
Trigonometric
functions; Angles and their measure, Right triangle trigonometry, Functions
of any angle, Applications - Graphs of trigonometric functions; Inverse trig
functions - Analytic Trigonometry, Solving equations, Verifying identities,
Formulas -Law of Sines, Law of Cosines - Complex numbers - Vectors - Analytic
Geometry; Conics, Polar equations. |
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Calculus: Limits; definition, limit theorems, L'H“spital's Rule -
Continuity; intermediate value theorem - Derivatives; chain rule, implicit
differentiation - Applications of Derivatives; Analysis of Graphs, mean value
theorem, max/min, related rates - Integrals; definition, definite integrals,
fundamental theorem of calculus - Integration techniques; polynomials,
exponential and logs, trigonometric, substitution, trig substitution, parts,
partial fractions - Applications of Integrals; length of curves, work,
volume, surface area - Parametric equations - Polar coordinates - Sequences
and Series; Convergence test, Power series, Taylor series. |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 3PM to 1AM ET --
Friday-Saturday: 12PM to 6PM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports: Basic Math Skills, Algebra,
Geometry, Trigonometry, Calculus I & II or Single Variable Calculus.
SMARTHINKING tutorial support aligns with the APTM Calculus
courses (AB & BC)*. |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 3PM to 1AM ET --
Friday-Saturday: 12PM to 6PM ET |
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Tutoring
Topics Covered: |
SMARTHINKING Online Writing Lab is designed to assist
students with writing across the curriculum. SMARTHINKING writing e-structors
(tutors) have advanced degrees in composition and rhetoric, literature,
creative writing, and other relevant fields within the humanities. They are
trained to respond to essays in a range of academic subjects (e.g. lab
reports, business plans, and literary analyses) and at a range of academic
levels (from “developmental” writers to graduate students). Specifically,
SMARTHINKING e-structors review students’ writing in the following general
academic areas at the secondary through graduate levels, unless otherwise
indicated: Composition; Literature; English for Speakers of Other Languages
(ESOL); Creative Writing; AP English (high school); English Language Arts
(high school); Writing-Intensive Courses Across the Curriculum (to include
writing projects for classes in the humanities, sciences, and business, and
to include thesis and dissertation projects in the humanities and business). |
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Tutoring
Hours: |
Offline Questions: Students can submit questions 24 hours
a day 7 days a week. |
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Tutoring
Topics Covered: |
Spanish tutoring supports introductory to intermediate
level subjects in Spanish. For introductory level students, we cover a topics
of varying levels of difficulty-students receive help on basic grammar
questions, such as number and gender agreement between nouns and adjectives,
or higher level topics such as the subjunctive or preterit/imperfect,
"if" clauses, and the passive voice. At more advanced levels,
SMARTHINKING e-structors provide help on short stories, poems and cultural
readings. For questions regarding grammatical structure, or for receiving
help on short paragraphs or sentences, we encourage students to submit their
questions or pre-schedule sessions with an e-structors. Students may submit
longer writing pieces to the |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 3PM to 1AM ET --
Friday-Saturday: 12PM to 6PM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports: Measurement; Atomic Structure;
Chemical Formula & Equations; Chemical Reactions; Thermo Chemistry;
Electron Configurations; Bonding; States of Matter; Solubility; Reaction
Rates; Acids & Bases; Equilibria; brief introduction to Nuclear
chemistry; simple organic nomenclature & introduction to functional
groups. SMARTHINKING tutorial support aligns with the APTM
Chemistry course*. |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 3PM to 1AM ET --
Friday-Saturday: 12PM to 6PM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports: Kinematics; Forces and |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 9PM to 1AM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports: Chemistry of Life; Evolution;
Cells; Molecules; Energy; DNA; Genetics; Biodiversity; Plant Form and
Function; Physiology; Ecology. SMARTHINKING tutorial support aligns with the
APTM Biology course*. |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 9PM to 1AM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports: cells, tissues, organs, and skeletal, muscular,
circulatory, lymphatic, respiratory, nervous, endocrine, digestive, urinary
and reproductive systems. |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 3PM to 1AM ET --
Friday-Saturday: 12PM to 6PM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports the topics covered in Principles
Microeconomics and Principles Macroeconomics classes including topics such as
Basic Price Theory, the Theory of the Firm, Public Economics, Analysis of the
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Tutoring
Hours: |
Live tutoring: N/A |
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Tutoring
Topics Covered: |
SMARTHINKING supports the following topics
Role and objective of financial management; review of the four basic
financial statements; analysis of financial statements and financial
performance; the financial environment: markets, institutions, interest
rates, and taxes; risk and rates of return; time value of money; bonds and
their valuation; stocks and their valuation; cost of capital; capital
budgeting, including cash flow estimation, decision criteria, and risk
analysis; capital structure and leverage; distributions to shareholders:
dividends and share repurchases/treasury stock; managing current
assets/working capital; financing current assets/managing current
liabilities; financial planning, budgeting, and forecasting |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 3PM to 1AM ET -- Friday-Saturday:
12PM to 6PM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports: Descriptive Statistics Data
Analysis (Graphic Representations, Measures of Central Tendency, Dispersion,
Position, Regression and Correlation); Probability (Combinatorics, Random
Variables, Probability Distributions for Discrete Random Variables, Probability
Distributions for Continuous Random Variables); Inferential Statistics
(Sampling and Sampling Distributions, Central Limit Theorem, Confidence
Intervals, Hypothesis Testing, Inference Concerning Correlation and
Regression); Analysis of Variance (Categorical Data Analysis; Chi-square;
Contingency Tables; Homogeneity tests; Decision Theory); Process and Quality
Control (Control Charts) |
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Tutoring
Hours: |
Live tutoring: Sunday-Thursday: 3PM to 1AM ET --
Friday-Saturday: 12PM to 6PM ET |
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Tutoring
Topics Covered: |
SMARTHINKING supports the topics covered in Principles
Accounting I and Principles Accounting 2 classes including topics such as
Financial Reporting and Accounting Cycle, Operating Activities, Investing and
Financing Activities, Foundations of Management Accounting, Capital
Investment Decisions, and Planning, Control, and Performance Evaluation.
SMARTHINKING e-structorsTM are also qualified to provide support
to students taking intermediate Managerial and Financial Accounting, Cost
Accounting, and Tax Accounting on a pre-arranged basis. |